Privacy policy and terms

Privacy policy

Information we collect

When you contact us we collect the details you give us: your name, email address, phone number, property or installation address, and information about your solar or electrical needs. We only collect what we need to respond to you and provide our services.

How we use it

We use your information to reply to enquiries, prepare quotes and technical advice, arrange site visits, deliver the services you ask for and improve how we work. We do not sell your personal information or share it with third parties for marketing.

Who we share it with

Where a job requires it, we may share relevant details with equipment suppliers or manufacturers, contractors or advisors working on your project, and the municipality or other regulators when the law requires it, for example for SSEG registration. We share only what each purpose needs.

Security

We take reasonable steps to protect your information. No method of sending information over the internet is completely secure, so we cannot guarantee absolute security.

Cookies and analytics

This website may use cookies or analytics tools to understand how visitors use it. These do not identify you personally unless you give us your details.

Other websites

Links to other websites are provided for convenience. We are not responsible for their privacy practices.

Your rights

Under the Protection of Personal Information Act (POPIA) you may ask to see the personal information we hold about you and ask us to correct it. Email hello@altgridenergy.co.za.

Terms of use

Using this website

This website gives general information about our services. We work to keep it accurate but do not guarantee that it is complete or up to date.

Not professional advice

The content here is general information, not engineering, electrical or financial advice. Every system must be designed for the specific property.

Quotes and services

Quotations and services are governed by separate written agreements. Nothing on this website is a binding offer.

Intellectual property

The content and branding on this website belong to Altgrid Energy (Pty) Ltd and may not be reproduced without our written permission.

Liability

We are not liable for any loss arising from use of this website or reliance on its content. Please get professional advice before making decisions.

Changes

We may update these terms at any time. Continued use of the website means you accept the current terms.

Governing law

These terms are governed by the laws of the Republic of South Africa.